SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Why SupportCenter Plus?
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Request Tracking & Automation
Automates the process of creating, organizing, tracking requests into a seamless process.
Lets each division of your organization define their product or service specific configuration and work as independent units.
Account & Contact Management
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Time Tracking & Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Add-ons & integrations
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.