ServiceDesk Plus: All-in-one Help Desk Designed Specifically for Service Providers

ServiceDesk Plus is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

The Complete Help Desk

Account Management

Manage multiple clients

Rebrand

Provide personalized service

Incident Management

Gain control of your help desk

Service Catalog

Optimize service delivery

Knowledge Base

Provide quicker resolutions

Technician Auto Assign

Automate ticket assignment

Integrated Remote Control

Take control over workstations

Service Level Agreement

Solve tickets on time, every time

Automated Billing

Increase profitability

Change Management

Manage changes with precision

IT Project Management

Organize IT projects better

Asset Management

Gain visibility and control

Agent Based Scan

Discover all IT assets

CMDB

Gain in-depth visibility

Problem Management

Eliminate recurring incidents

Purchase & Contract

Centrally manage purchases & contracts

Reports

Gain IT help desk intelligence

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